Box Office Policies
Payment must accompany ALL ticket orders. No tickets will be placed on hold. All ticket prices include processing/facility fees and Wisconsin sales tax. All sales are final.
Discounts/coupons must be applied at time of purchase and cannot be combined with any other offers. Refunds will not be issued for discounts requested after payment has been processed. Coupon/discount restrictions may apply. Contact the Box Office for complete details.
IMPORTANT: By purchasing wheelchair or limited accessibility seating, you are verifying that you, or someone in your party has a need for accessible seating. Online sales subject to phone verification. If you purchase these seats but do not require ADA seating, and a future need arises for accessible seating, you will be relocated. Relocation is at the discretion of the Schauer and no compensation will be given for lesser value seats.
Exchange & Ticket Donations Policy
EXCHANGES only subject to the following conditions:
- Tickets may be exchanged by calling the Schauer Arts Center Box Office at (262) 670-0560 ext. 3 if the tickets are being held at Will Call. Tickets NOT in Will Call must be brought in or mailed to the Box Office PRIOR to making the exchange. Exchanges cannot be made online, nor after a performance date has passed.
An exchange fee will be applied as follows:
- Subscription tickets: No Charge
Non-Subscription tickets: $1.00 fee per ticket.
Exchange fee subject to change without notice.
- The difference in ticket price will be charged when upgrading your tickets to a more expensive night or seat. For lesser value tickets, the Box Office will refund amounts under $10. Differences over $10, will be placed on a Schauer Center Gift Certificate.
- Tickets for 'Schauer Center Presents' events may be donated back to the Box Office for resale. Tickets returned at least 48 hours in advance of the performance are considered tax-deductible donations. A receipt of your donation is provided upon request.
147 N Rural St
Hartford WI 53027
Directions to our Box Office
11:30 am to 5:30 pm
Saturday 11:30 am to 2:00 pm