Box Office Policies
Payment must accompany ALL ticket orders. No tickets will be placed on hold. All ticket prices include processing/facility fees and Wisconsin sales tax. All sales are final.
Discounts/coupons must be applied at time of purchase and cannot be combined
with any other offers. Refunds will not be issued for discounts requested after
payment has been processed. Coupon/discount restrictions may apply.
If you received a Schauer postcard or coupon within three days of purchasing a ticket, we will refund the difference in the form of a Schauer Gift Certificate. Contact the Box Office for complete details.
IMPORTANT: By purchasing wheelchair or limited accessibility seating, you are verifying that you, or someone in your party has a need for accessible seating. If you purchase these seats but do not require ADA seating, and a future need arises for accessible seating, you will be relocated. Relocation is at the discretion of the Schauer and no compensation will be given for lesser value seats.
Exchange & Ticket Donations Policy
EXCHANGES only subject to the following conditions:
- If tickets are being held in Will Call, they may be exchanged PRIOR to the performance date (min.24 hours) by calling the Schauer Arts Center Box Office at (262) 670-0560 extension 3. Tickets NOT in Will Call must be brought in or mailed to the Box Office PRIOR to completing the exchange. Exchanges cannot be made online, nor after a performance date has passed. Box Office is open Monday-Friday, NOON to 5:00 pm.
An exchange fee will be applied as follows:
- Season Subscription tickets: No Charge
Non-Subscription tickets: $2.00 fee per ticket.
Exchange fee subject to change without notice.
- The difference in ticket price will be charged when upgrading your tickets to a more expensive night or seat. For lesser value tickets, the Box Office will refund amounts under $10. Differences over $10, will be placed on a Schauer Center Gift Certificate.
- Tickets for 'Schauer Center Presents' events may be donated back to the Box Office for resale. Tickets returned at least 24 hours in advance of the performance are considered tax-deductible donations. A receipt of your donation is provided upon request.
147 N Rural St
Hartford WI 53027
Directions to our Box Office
12:00 pm to 5:00 pm